Guest CRM
A unified guest profile, pulled from everywhere your guests already exist.
Every guest who walks through the door has a history across OpenTable, Resy, your POS, your inbox, and every review they've ever written. Mise pulls all of it together into a single, living guest profile so your team knows who's at table 12 before they sit down.
- version
- v0.5
- status
- beta
- category
- Operations
Your guest exists in seven places at once. Your team meets them one place at a time.
A regular has a profile in OpenTable, a separate one in Resy, a card in your POS, a row in your email tool, a Google review under a slightly different name, and a takeout account using their work email. None of them know about the others. Your team meets the same person six different ways.
One guest, one record, pulled from every channel they already use.
Mise reads from OpenTable, Resy, SevenRooms, Tock, your POS, your email tool, and the public review platforms. Every signal (a reservation, a visit, an order, a review, a comp, a cancel) collapses into one living profile that surfaces the moment your team needs it. No platform migration required.
Every feature, in plain language.
Every channel, one profile
Connect OpenTable, Resy, SevenRooms, Tock, Yelp, Google, your POS, and your email tool. Every interaction collapses into one record, read-only on the booking side, so your guests keep using the platforms they already know.
Real preferences, real history
Visit cadence, average spend, favorite dishes, allergens, dietary flags, who served them last, what they ordered, when they last canceled or no-showed. Built from real events, not surveys.
Surfaces at the moment
Profile appears the second a table is opened, a call comes in, a reservation is confirmed, or a review lands. Your team doesn't search. Context just shows up.
Anniversaries and milestones
Birthdays, anniversaries, regular cadence patterns. Surfaced before service so the team can prepare a card, a glass of champagne, or a quiet table.
Privacy-first matching
Conservative matching across name, email, phone, and reservation history. We hold profiles separate until confidence is high. No wrong-person embarrassment, no false merges.
One source for every module
Email Marketing segments, Review Responder context, Voice POS guest pull-up, Catering inquiry routing, Phone System caller ID. All read from this same record.
Guest CRM doesn't work alone.
Every module shares one database, so data crosses the platform the moment it's created.
Membership plus usage. Honest math.
A flat monthly base subscription, plus low usage rates, measured by the time you actually use Mise. Add Guest CRM on its own, or run the whole house. You will always only pay for what you use.
See how usage based pricing works