Phone System
Calls, voicemail, and host-stand messaging for busy service.
A phone system built for restaurants, not offices. Handles reservation calls, takeout orders, and host-stand coordination without missing a cover, even during a rush.
The phone rings during the rush. The host is on the floor, away from the stand. The call goes unanswered.
Missed calls are missed reservations, missed takeout orders, missed regulars trying to get through. No phone system, old or new, was built for a host running ten covers and a wait list.
A phone that answers itself, takes the booking, and texts the host.
Mise picks up after the third ring during service. Captures the reservation, the special request, the dietary note. Drops it into the same booking system your host is already running.
Every feature, in plain language.
Calls go to the right person, automatically
When a customer calls, Mise checks who is on phones for that shift and rings them first. If they are at a station, the call goes to their browser. If they are moving around the floor, it rings through the Mise app on their phone. If nobody answers, the call rolls to voicemail or, for restaurants that want it, an AI receptionist that handles the call on your behalf.
Everything you need to know before you say hello
The moment a call connects, your screen shows you who is calling, when they last visited, what they ordered, and how much they spent. By the time you finish saying "thank you for calling," you already know if it is a regular. One tap to start a reservation, log a takeout order, or jot a quick note attached to their record.
Staff take calls on their phones without giving out their number
Staff receive and make calls through the Mise app, just like a WhatsApp call. It rings on their phone, runs over data, and their personal cell number stays private. The restaurant number is always what the customer sees.
Read your voicemails instead of dialing in to hear them
When a call does roll to voicemail, Mise transcribes it and drops the text straight into your inbox, attached to the caller record. You read it at a glance instead of punching in a passcode to listen. Nothing gets buried during a rush, and you can call back the moment the floor allows.
An AI that listens and does the work while you talk
As a customer speaks, Mise listens in real time and updates your screen without interrupting the conversation. A customer mentions a party of four next Friday at seven, and before they finish the sentence your screen shows Friday night availability. Forms fill themselves. You confirm, click book, and move on. No typing. No asking the customer to repeat themselves.
Step by step.
- 01
Caller dials in
After three rings during service hours, Mise answers in your brand voice.
- 02
Intent captured
Reservation, takeout question, lost item, vendor: Mise routes accordingly.
- 03
Action taken
Reservations book directly. Other intents create a typed message at the host stand.
- 04
Host follow-up
Host sees the transcript and the recording. Calls back when the floor allows.
Phone System doesn't work alone.
Every module shares one database, so data crosses the platform the moment it's created.
Membership plus usage. Honest math.
A flat monthly base subscription, plus low usage rates, measured by the time you actually use Mise. Add Phone System on its own, or run the whole house. You will always only pay for what you use.
See how usage based pricing works