Review Responder
An agent that responds to reviews, informed by who actually walked in.
Reviews are public, permanent, and read by every guest deciding where to eat tonight. The Review Responder agent reads every review across Google, Yelp, OpenTable, and Tripadvisor, drafts a thoughtful reply informed by the guest's actual visit, and surfaces anything negative to a manager, with the context and the make-good ready to send.
Reviews come from everywhere. Responses come from nowhere.
Most restaurants check Google when they remember. Yelp falls through. OpenTable replies are templated. The reviewer who left two stars after a bad Saturday never hears back. And they're the one who matters most.
Every review answered. Every negative one with the right context, ready to make right.
Mise reads every review as it lands. The agent drafts a reply that knows what the guest actually ordered. For anything negative, a manager sees the suggested response, the guest's history, and a one-tap make-good: a Mise gift card or a comped item attached to their next visit.
Every feature, in plain language.
Every review, one queue
Google Business, Yelp, OpenTable, and Tripadvisor: every review lands in one queue. No more chasing four dashboards and a half-checked email.
Drafted replies, agentically
The agent drafts a reply in your voice for every review. For positive reviews above your threshold, it can publish automatically. For anything below, it routes to a manager.
Knows who wrote it
When the reviewer matches a guest in the POS, the agent surfaces their visit history: what they ordered, what was comped, who served them, when they were last in. The response speaks to what actually happened, not a generic apology.
Make-good in one tap
On a negative review, the response can include a Mise gift card issued instantly, or a 'next time you come in, this is on us' offer attached to the guest profile so the floor knows when they walk back in.
Manager triage queue
Negative reviews surface with the suggested response, the guest's history, and the make-good options pre-loaded. One tap to approve, edit, or escalate. Nothing below your threshold posts without a human.
Sentiment trends
A weekly digest of what guests are actually saying: by dish, by server, by service period. Operational signal, not vanity metrics.
Review Responder doesn't work alone.
Every module shares one database, so data crosses the platform the moment it's created.
Review Responder is coming soon.
We are building this one in close partnership with real operators. Pricing is published when we open it up. If you want early access, or want to help shape how it works, write to us.